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Troubleshooting the PetSafe® Pro 4 Prolite Receiver Collar
When was the last time you replaced batteries? Batteries should be replaced with fresh 2032 coin cells at approximately 6 month intervals. While the low battery indicator will flash to let you know it is time, many owners miss the warning.
To check, hold your Pro4 right up to the face of the transmitter on the wall and move it around. If it beeps, your batteries are live and NOT a problem.
There should be 2 indicators:
- POWER LIGHT must be lit. If it is not, check the outlet for power (use any power tool or lamp).
- LOOP INDICATOR must be lit. (Some have loop 1 and loop 2, focus on Loop 1 for any outdoor system.)
(In rare cases, lightning can cause a failure where lights are on but transmitter is not working.)
This is a common problem resulting in dog escapes. Because dogs respond to the tone so well, a 95% of the time contained dog may well have a loose collar, AND a dog may escape for the first time weeks or months after a collar has been loosened. (Which often baffles owners!)
- When you reach level 10, the next magnet touch will return you to level 1.
- Levels can be changed only 1 at a time.
of a containment system’s components.
- During installation, make sure both batteries have the + symbol pointing in the same direction. Look for the + sign in the battery lid / battery holder for proper direction.
- While Pet Safe “solved” the battery lids from falling off with a replacement battery lid with a screw in it, the screw is tiny and most owners found it less than an optimal solution, using a steel screw in a plastic battery lid. These special made hooded collars will keep your battery lid in the receiver.
- If your collar has new batteries and strong magnet will not activate light, collar may have failed. HiddenFence.com can offer owners a trade in for a like or better identical product OR a great deal on our American made Pet Stop products which are compatible with most brands products.